Tenancy Management in Social Housing

Duration: Full Day

Delivery Method: Virtual or Face to Face

Who is this course for?: Social Housing and Local Authority Officers

Course Content:

Social landlords can offer a myriad of tenancy types to prospective occupiers and with that come a myriad of rights and responsibilities. This session begins by exploring the basics of security of tenure, including a good look at secure, assured and assured shorthold tenancies. We then consider the rights and obligations associated with each tenancy type and how this relates to the various in-tenancy changes that may need to occur.

Learning Outcomes:

Back to basics - Understand the distinction between a licence and a tenancy
Understand the key tenancy types offered by social landlords including secure, assured and assured shorthold, knowing when and how they should be issued.
Understand how internal policies and contracts can enhance upon these rights.
Understand the varying rights to succession, assignment and subletting for each tenancy type
Understand how tenants can terminate tenancies through NTQ and what happens when occupiers are left behind in situ.
Know how to respond and process the death of a tenant
Discuss use and occupation charges and local policy/procedure
Understand the basics of terminating the different tenancy types and how to manage breach of contracts, including evidence required to support the tenancy management process.
Explore how to effectively manage low level ASB and how this feeds in to other tenancy breaches
Explore the needs of customers who are experiencing vulnerability and how social landlords may need to adapt their service delivery to meet need.

Certification: Attendance and knowledge check

Next Course Dates:

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