Available Training Courses

HHSRS 2: The Future of PRS Property Standards for Landlords & Agents

Thu, 23 Apr 2026 16:27:00 GMT

Duration:                            Short Course

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Landlords, Agents and other Housing Professionals

Course Content:

The Housing Health and Safety Rating System (HHSRS) is undergoing its first major overhaul since 2006.

With the revised HHSRS 2 framework due to come into force June 2026 onwards, private landlords and letting agents need to understand what’s changing — and what this means for inspections, repairs, evidence, and enforcement.

This focused 2‑hour session is designed for those who already have a basic grounding in property health and safety but want a clear, practical update on the new HHSRS structure.

We cut through the consultation noise and provide a concise, sector‑safe explanation of the new hazard profiles, baseline indicators, banding, and expectations for PRS compliance.

Please note this is a not a HHSRS Core Competency Course - Use the DASH HHSRS Course Finder to check if this course is right for you.

Learning Outcomes:

By the end of the sessions, delegates will be able to:

Understand why HHSRS is being updated and the policy drivers behind HHSRS 2
Identify the new 21 hazard structure and how it differs from the current 29 hazards
Apply the revised hazard baselines, definitions and worked examples
Understand the new banding approach and how local authorities will use it
Recognise what HHSRS 2 means for PRS inspections, evidence gathering and record keeping
Understand how HHSRS 2 interacts with Homes (Fitness for Human Habitation) and damp & mould guidance
Identify the likely enforcement implications for landlords and agents, including civil penalties
Know what practical steps to take now to prepare for the 2026 implementation

Certification: Attendance and knowledge check

Pricing:             £95.00

Next Course Dates:

9th July 2026 9.30am - 11.30am
Online. MS TEAMS


Do you work for a large company or have a lot of members of staff, are you a Provider of social housing? If so this course can be offered as an in-house closed cohort course.

DASH are now also taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Health & Safety Essentials for the Private Rented Sector Landlords & Agents

Thu, 23 Apr 2026 16:21:38 GMT

Duration:                            Full day

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Landlords, Agents and other Housing Professionals

Course Content:

Managing repairs, ensuring homes are safe, and meeting legal standards are core responsibilities for private landlords and letting agents.

Yet the PRS is governed by a complex mix of legislation, guidance and enforcement powers — all of which are evolving as the sector prepares for the new HHSRS 2 framework and strengthened expectations around damp and mould, fitness, and property condition.

This full‑day course provides a clear, practical guide to the health and safety duties that apply in the PRS.

Delegates will explore the updated HHSRS hazard profiles, understand how to identify and manage risks in rented homes, and learn how to build robust inspection and repairs processes that withstand local authority scrutiny.

The session blends legal requirements with real‑world examples, case law, and best practice from across the sector

Please note this is a not a HHSRS Core Competency Course - Use the DASH HHSRS Course Finder to check if this course is right for you.

Learning Outcomes:

By the end of the sessions, delegates will be able to:

Identify the key health and safety legislation governing private rented homes
Understand section 11 Landlord and Tenant Act repairing obligations and how they interact with other duties
Understand the updated HHSRS 2 framework, including revised hazards, baseline indicators and enforcement expectations
Recognise landlord duties under the Homes (Fitness for Human Habitation) Act and how courts interpret “fitness”
Manage damp, mould and condensation effectively using current national guidance and evidence standards
Understand key case law arising from the Defective Premises Act and how it shapes landlord liability
Apply the Regulatory Reform (Fire Safety) Order and PRS‑specific fire safety duties (HMOs and common parts)
Build safe, defensible inspection and repairs procedures that support compliance and reduce enforcement risk
Understand tenant responsibilities and what “tenant‑like manner” means in practice

Certification: Attendance and knowledge check

Pricing:             £195.00

Next Course Dates:

8th July 2026 10am - 4pm
Online. MS TEAMS


Do you work for a large company or have a lot of members of staff, are you a Provider of social housing? If so this course can be offered as an in-house closed cohort course.

DASH are now also taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Preparing Registered Providers for the Renters’ Rights Act: What Social Landlords Need to Know Before Implementation

Wed, 22 Apr 2026 10:32:00 GMT

Duration:                            Half day

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Residential Social Landlords, Housing Associations, Community Intrest Companies, Local Authority Officers working within Supported Housing, Supported Housing Providers

Course Content:

The Renters’ Rights Act (RRA) will fundamentally reshape tenancy management in the social and supported housing sectors once implemented.

Although commencement for Registered Providers has not yet begun, many Residential Providers (RPs) — particularly those delivering supported accommodation — are already preparing for the transition.

This practical half‑day session provides a clear, operational overview of what the RRA will mean for RPs, with a focus on services that currently use Assured Shorthold Tenancies (ASTs) for high‑needs residents.

Delegates will explore how the new framework will affect tenancy creation, management, enforcement and termination, and what steps RPs should take now to ensure a smooth transition.

The session is designed as a hand‑holding, preparation‑focused workshop, helping RPs understand risks, adapt policies, and future‑proof their supported housing models

Learning Outcomes:

By the end of the sessions, delegates will be able to:

Understand the key elements of the Renters’ Rights Act and its implications for RPs
Identify which accommodation types will be affected, including supported housing using ASTs
Recognise the likely shift towards Assured Periodic Tenancies and what this means for tenancy management
Prepare for the removal of Section 21 and the move to Section 8‑only possession routes
Understand how the RRA interacts with support needs, risk management and safeguarding
Review and adapt tenancy agreements, policies and procedures ahead of implementation
Identify operational risks and compliance gaps in current supported accommodation models
Develop a practical action plan to prepare staff, systems and documentation

Certification:    Attendance and knowledge check

Pricing:             £80.00

Next Course Dates:

15th June 2026
9.30am - 12.30pm
Online


DASH are now also taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

How to Terminate Assured Periodic Tenancies After 1st May: A Practical Guide to Section 8 Notices

Wed, 22 Apr 2026 10:12:00 GMT

Duration:                            Half day

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Landlords, Agents and other Housing Professionals

Course Content:

From 1st May 2026, all new and existing PRS tenancies in England are Assured Periodic Tenancies, and landlords can no longer rely on Section 21.

This means all possession routes now run through Section 8, using mandatory or discretionary grounds.

This practical, step‑by‑step course is designed to give landlords and agents the confidence to correctly serve Section 8 notices, select the right grounds, gather the required evidence, and complete the new prescribed forms.

Many Landlords tell us that they have never issues a section 8 notice and lack confidence in this area of the business.

The session focuses on real‑world application, including how to avoid invalid notices, how to calculate notice periods, and what happens after service.

This is a hand‑holding, operational session aimed at helping Landlords, in the private rented sector, navigate the new regime safely and lawfully.

Learning Outcomes:

By the end of the sessions, delegates will be able to:

Explore what an Assured Periodic Tenancy is and how it differs from Assured Shorthold Tenancies
Understand when possession can be sought and which Section 8 grounds apply
Distinguish between mandatory and discretionary grounds and the evidence required for each
Correctly complete and serve the new Section 8 notice and associated prescribed forms
Calculate the correct notice periods for each ground
Recognise common errors that invalidate notices and how to avoid them
Understand the next steps after serving notice, including court processes and realistic timelines

Certification:    Attendance and knowledge check

Pricing:             £65.00

Next Course Dates: 

8th June 2026 1pm - 4pm Online. This course can also be combined with: DASH Services - How to Start Tenancies Post 1 May: Getting It Right From Day One which is being delivered 9.30am til 12.30pm on the same day 

DASH are now also taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

How to Start Tenancies Post 1 May: Getting It Right From Day One

Wed, 22 Apr 2026 10:07:00 GMT

Duration:                            Half day

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Landlords, Agents and other Housing Professionals

Course Content:

From 1st May, all new PRS tenancies in England are Assured Periodic Tenancies, and landlords can no longer rely on Section 21.

This makes it more important than ever to set up tenancies correctly from day one, ensuring full compliance with deposit law, prescribed information, PRS database requirements, and contract terms.

This practical, step‑by‑step course guides landlords and agents through the essential tasks required at the start of a tenancy to avoid problems later.

The session focuses on real‑world processes, including handling rent in advance, managing payment date changes, issuing the correct documents, and creating a clear evidence trail that supports future enforcement or possession action.

This is a hands‑on, operational session designed to give PRS landlords the confidence to start tenancies safely, legally and efficiently

Learning Outcomes:

By the end of the sessions, delegates will be able to:

Understand the legal framework for starting Assured Periodic Tenancies post‑1 May 26
Correctly handle rent in advance, payment schedules and changes to rent due dates
Comply with deposit protection law, including deadlines, prescribed information and common pitfalls
Know how the PRS Database will impact obligations
Issue all required documents at the correct time, including tenancy agreements, safety certificates and statutory information
Create a robust evidence trail that supports future enforcement or possession action
Avoid common compliance errors that later invalidate Section 8 notices
Understand the importance of transparency, fairness and clear communication at the start of the tenancy

Certification:              Attendance and knowledge check

Pricing:                       £65.00


Next Course Dates:

8th June 2026

9.30am - 12.30pm
Online.

This course can also be combined with: DASH Services - How to Terminate Assured Periodic Tenancies After 1st May: A Practical Guide to Section 8 Notices which is being delivered 1pm til 3pm on the same day


DASH are now also taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Basic Building Construction and Common Defects Training Course

Mon, 09 Feb 2026 14:40:00 GMT

Duration:                            1 full day

Delivery Method:               Virtual OR Face to Face

Who is this course for?    Regulatory Compliance Officer Level 4 Apprentices, Graduates, Housing Diploma learners, Officers transitioning into Housing Standards Teams, Local Authority Technical Officers and other Housing Professionals in both Private and Social Rented Sectors

Course Content:

This course supports delegates to build their knowledge of basic construction methods of typical residential buildings and the most common visible building defects likely to be encountered within their role.

The course includes the correct terminology to describe residential construction elements, helping delegates to communicate more efficiently and effectively within their role. This session is ideal preparation for delegates who will be completing future inspections to help build confidence with report writing and communicating defects with colleagues and contractors.

Please note: the link between defects, hazards and the Housing Health and Safety Rating System (HHSRS) is referenced, but this course does not include in depth information regarding HHSRS or HHSRS calculations.

Need detailed HHSRS training? Use the DASH HHSRS Course Finder to find the right HHSRS course for you.

Learning Outcomes:

Describe basic residential building constructions
Identify common visible housing building defects
Interpret construction issues accurately
Discuss building terminology with confidence to explain building defects
Recognise when to seek specialist assistance
Demonstrate ability to record findings

Certification:    Attendance and knowledge check

Pricing:             Price on application

Next Course Dates: Now taking bookings for closed cohorts throughout 2026, Click Here to register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

HHSRS Core Competency Course for Practitioners

Thu, 22 Jan 2026 17:25:00 GMT

HHSRS was developed as a component of the Housing Act 2004 to replace the Fitness Standard. If you are a private sector housing practitioner it is likely that you will be required to apply HHSRS in your everyday role.

An online version of this course is now available via the Zoom Platform.

Who Should attend?

People who need to assess properties according to the HHSRS, housing managers who need to learn how the HHSRS may change their property ratings and how to prioritise failings, managers who need to supervise staff who are assessing properties.

The course will help organisations come to terms with the practical application and implications of the Housing Health and Safety Rating System (HHSRS). By the end of this course, participants will understand the principles behind the Housing Health and Safety Rating System and will understand how to link deficiencies, hazards and the likelihood of harms.

Use the DASH course finder to make sure this HHSRS course is right for you.

Certification

Delegates will receive a certificate of Competence in applying the HHSRS from DASH Services. This course provides evidence that a delegate has attended training and has demonstrated an acceptable understanding of HHSRS through their submitted assignment and their participation in course discussions. DASH is widely regarded as a leading specialist in HHSRS training in the UK

Sample ONLINE HHSRS Course Programme

Session 1: 9.30am - 1.00pm

Background and Development of the HHSRS

Inspecting and Identifying Deficiencies

Introduction to the Guidance

Rating Hazards and the Scoring Procedure

Session 2: 9.30am - 1.00pm

The software and the Paper Scoring Form

The Worked Examples

Rating Hazards

Briefing on Practical Exercise

As HHSRS adopts a ‘risk based’ approach to property defects, there can be a great deal of variation in hazard ratings from practitioner to practitioner. This course incorporates an assessment that must be completed between day one and two of the course. There is a break of at least 20 days between Session 2 and Session 3.

Session 3: 9.30am - 1.00pm

The second day of the training concentrates mainly on reports given by delegates on their assessments and provides the opportunity for feedback and discussion.

Delegates must attend all sessions to pass the course

Next Course Dates:

Now taking bookings for 2026, Click Here to enquire and register your interest.

We also have availability for bespoke courses for your organisation should you wish to commission specific dates.

Course Fee

Online - Local Authorities who pay an annual DASH membership: £425 per delegate / non-members £495 per delegate

Face to face in person - We also deliver this course face to face in a classroom environment either locally with DASH or you can procure a course especially for your organisation and we will come to you. Local Authorities who pay an annual DASH membership: £425 per delegate / non-members: £495 per delegate.

Our costs include the Assessment fee and certification.

Course packs are provided by emailed and include the HHSRS guidance manual and worked examples for delegates to retain and will be sent prior to the course.

Any queries? Contact the DASH Training Team on 01332 641111 or email dashtraining@derby.gov.uk

To view the DASH Training Terms and Conditions Click Here

We will always try to ensure that all material is as accurate and valid as we can make it.

However, you should note that content is for general information only and we cannot guarantee that the information and advice given will always apply to a specific situation, or that the documents and forms provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any problems resulting from your use of DASH Services, Derby City Council

Refunds will not be given on any cancellations made within 15 working days of the training date. Substitute delegates may be accepted prior to day 1. Delegates must complete and pass all 3 sessions to be awarded their certification

To view the DASH Services, Derby City Council Privacy Notice Click Here

Understanding the Pocket Notebook Rules: Online Information Session

Thu, 22 Jan 2026 16:40:00 GMT

Duration: 1 hour

Delivery Method: Virtual

Who is this course for? DASH Subscribing Local Authority Officers will get first priority

Session Content:

As criminal investigators Local Authority Housing Officers have a duty to record material that we have viewed and inspected.

This is where our pocket notebook comes in.

Our pocket notebook will be used to record a range of material throughout the course of our investigation, but it's important that this is done in line with the pocket notebook rules to ensure that it can be referred to appropriately within any legal proceedings.

This session will cover what the pocket notebook rules are and how to ensure you adhere to them.

Pricing: Free

Date: Wednesday 4th March 9.30am - 10.30am

Booking Enquiries: email Linda.cobb@derby.gov.uk

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

We always aim to ensure that all content is as accurate and valid as we can make it. However, you should note that content is for general information only. We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

HHSRS Awareness & Fitness For Human Habitation Course

Thu, 22 Jan 2026 16:35:00 GMT

Duration:                            1 full day

Delivery Method:               Virtual OR Face to Face

Who is this course for?   Local Authority Officers and Housing Professionals

Course Content:

This course is ideal for those new to the Housing Sector needing to increase knowledge on housing standards, and those who need to be familiar with HHSRS.

The course covers the principles of the HHSRS and how to link deficiencies and hazards, taking a detailed approach to the most common hazards.  The relationship between HHSRS and the Homes (Fitness for Human Habitation) Act 2018 is explored, as well as the responsibilities and timelines Social Housing Landlords will need to follow to be compliant with Awaab’s Law.
Use the DASH HHSRS Course Finder to check if this course is right for you.

Learning Outcomes:

•       Understand the principles of the Housing Health and Safety Rating System

•       Recognise the hazards and harm ratings of the Housing Health and Safety Rating System

•       Understand the Homes (Fitness for Human Habitation) Act 2018

•       Demonstrate knowledge of Awaab’s Law

•       Identify the causes of damp and mould and methods of removal

•       Discuss the legal responsibilities landlords have to their tenants

Certification:    Attendance and knowledge check

Pricing:            Members £250            Non Members £295


Next Course Dates:

Now taking bookings for 2026, Click Here to enquire and register your interest.

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

The Renters' Rights Act - Training for Local Authority Officers

Thu, 22 Jan 2026 16:25:00 GMT

Duration: Half Day

Delivery Method: Face to Face or Virtual

Who is this course for? Local Authority Officers and other Housing Professionals

Course Content:

This course covers the key changes to the private rented sector with the introduction of the Renters' Rights Act, giving an overview of each of the many aspects of the Act.

The session reviews the implementation milestones and possible implications for their landlord communities. This course does not cover enforcement of the Act.

Learning Outcomes:

Become familiar with the aims and outline details of the Renters’ Rights Act.
Understand the current set out implementation plan and the various timings for each phase of introduction.

Please note this course is not a Renters' Rights Act enforcement course - it is an overview of each of the parts of the Act.

Pricing: Price on application (closed cohorts only)

Next Course Dates: Now taking bookings for 2026

Click Here to enquire and register your interest

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

Renter’s Rights Act – a course for Landlords & agents

Thu, 22 Jan 2026 14:58:00 GMT

Duration: Half Day

Delivery Method: Face to Face or Virtual

Who is this course for? Landlords and Agents

Course Content:

This course covers the key changes to the private rented sector with the introduction of the Renters' Rights Act and how the sector needs to adapt.

The session reviews the implementation milestones and implications for landlords and agents, along with the preparations that are needed to stay compliant.

Learning Outcomes:

Become familiar with the aims and outline details of the Renters’ Rights Act.
Understand the current set out implementation plan and the various timings for each phase of introduction.
Consideration how your rental business will be impacted by the many legislation changes within the Act
an understanding of the need to plan and prepare for when the legislation is implemented.

Pricing: Price on application - closed cohorts only

Next Course Dates: Now taking bookings for 2026

Click Here to enquire and register your interest

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

Renters’ Rights Act – Tenant Awareness

Thu, 01 Jan 2026 13:50:00 GMT

Duration: 1.5 hours - 2 hours

Delivery Method: Face to Face or Virtual

Who is this course for? Tenants & families of those renting (both social and privately renting)

Course Content:

This short session gives tenants a clear, accessible understanding of their rights and responsibilities under the Renters’ Rights Act. It cuts through legal jargon and focuses on what tenants actually need to know to feel informed, protected, and able to challenge poor practice. Using real‑world examples, myth‑busting, and simple scenarios, the session empowers tenants to recognise when something isn’t right — and what steps they can take.

Learning Outcomes:

1. Understand the core purpose of the Renters’ Rights Act

Explain what the Act is trying to achieve
Identify the key changes affecting private renters

2. Recognise their rights under the new tenancy system

Understand the new tenancy structure and how it affects security of tenure
Know what landlords and agents must provide and when

3. Identify unlawful practices and know how to challenge them

• Spot illegal eviction, harassment, and non‑compliance

• Understand notice requirements and what makes a notice invalid

• Know what evidence to gather and how to escalate concerns

4. Understand repairs, safety, and property standards

• Know what landlords are responsible for

• Recognise how the new enforcement framework supports tenants

• Understand how to report issues effectively

5. Navigate rent increases and dispute processes

• Understand when and how rent can be increased

• Know what to do if a rent increase feels unfair or unaffordable

6. Know where to get help and support

• Identify trusted sources of advice

• Understand the role of the local authority and redress mechanisms

Trainer Bio:

Our Tenant Trainer is a housing trainer with over 20 years’ experience supporting tenants and landlords to understand their rights and responsibilities. They began their career at Shelter, where they spent seven years as a Senior Trainer developing and delivering training for housing advisers on homelessness, disrepair, and tenants’ rights. That grounding in tenant advocacy continues to shape her clear, practical, and compassionate approach.

They later founded a lettings agency and worked as a landlord and property investor, giving them a rare insight into how issues look from both sides of the housing system. Since 2014 they ran their own training company, delivering accessible, engaging sessions for organisations across the private and social housing sectors.

They have also held non‑executive roles with Nomad, a Sheffield charity supporting young people into safe housing. Their blend of tenant‑focused experience and sector‑wide knowledge makes her a trusted, relatable trainer for tenants who want to feel informed and confident navigating their housing rights.

Pricing: Price on application Closed Chohorts only

Next Course Dates: Now taking bookings for 2026

Click Here to enquire and register your interest

Combined: Can be combined with tenant education on managing condensation in homes

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

Damp, Mould and Healthy Homes – tenant awareness session

Thu, 01 Jan 2026 13:46:00 GMT

Duration: 1.5 hours - 2 hours

Delivery Method: Face to Face or Virtual

Who is this course for? Tenants & families of those renting (both social and privately renting)

Course Content:

This short session helps tenants understand what damp and mould are, why they happen, and what landlords are legally required to do under current housing standards and Awaab’s Law. The session also offers practical, gentle guidance on how tenants can reduce everyday moisture and report issues early — without implying blame.

The focus is on safety, confidence, and early action, using simple explanations, real‑world examples, and myth‑busting

Learning Outcomes:

1. Understand what damp and mould are — and why they matter

• Recognise the health impacts

• Understand the difference between condensation, penetrating damp, and rising damp

• Know why early reporting is important

2. Know their rights under Awaab’s Law and landlord obligations

• Understand the landlord’s duty to investigate and fix hazards

• Know expected response times and what “adequate action” looks like

• Recognise when a landlord is failing to meet legal standards

3. Identify signs of damp and mould in the home

• Spot early indicators before they worsen

• Understand what information to record when reporting

4. Understand how everyday activities contribute to moisture

• Learn how moisture builds up in normal daily life

• Understand how ventilation, heating, and household habits can help manage it

• Recognise what is reasonable for tenants to do

5. Apply practical tips to reduce and manage moisture

• Simple, low‑cost steps to reduce condensation

• How to ventilate effectively in winter

• How to manage drying clothes, cooking, and bathing moisture

6. Know how to report damp and mould effectively

• What to say, what to record, and how to escalate

• When to involve the local authority

Trainer Bio:

Pricing: Price on application we are only accepting 'Closed Chohorts' at this time

Next Course Dates: Now taking bookings for 2026

Click Here to enquire and register your interest

Combined: Can be combined with tenant education on Renters' Rights Act

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

Identifying illegal activity in residential property

Mon, 08 Dec 2025 15:18:00 GMT

Duration:                            2 Hours

Delivery Method:               Virtual OR Face to Face

Who is this course for?   Local Authority Officers, Social Housing Providers, Landlords and Other Housing Professionals


Course Content:

As front-line housing professionals we will invariably encounter some instances of illegal activity taking place in the properties which we let and manage. This may be identified through on-site inspections, or through dealings with occupiers. Our role is to escalate these issues to the relevant authorities whilst continuing to effectively manage the tenancy and keep our staff safe. In this session we will consider the legal and moral duties placed on us, how to protect ourselves, our colleagues and our tenants whilst ensuring that our organisation’s asset (the property) remains intact.


Learning Outcomes:

· Know the types of illegal activity that we may encounter when working with tenants; from cannabis farms, cuckooing, modern slavery and dealing with fire arms.

· Understand ‘red flag’ warning signs that front line officers need to look out for when carrying out site inspections and when working directly with occupiers

· Know your legal and moral duties when illegal activity is suspected

· Know the support available from partners and stake holders to assist in managing the situation

Understand how to protect ourselves, our colleagues and vulnerable occupiers from illegal activity

Certification:    Attendance and knowledge check

Pricing:  Enquire for details - Closed Cohorts Only

Next Face to Face Course Dates:  Enquire for details

Next Online Course Dates:  Now taking bookings for 2026
Click Here to enquire and register your interest

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Dealing with Harassment and Illegal Eviction Course

Sat, 01 Nov 2025 11:47:00 GMT

Overview.

Regulation of the Private Rented Sector is moving rapidly up the agenda for government plans to increase efficient activities of local authorities.

Clause 58 of the Renter’s Reform Bill when it is enacted will place a duty of local authorities to investigate and enforce a range of housing breaches, including the protection from Eviction Act 1977, which only provides the power for councils to take action. Clause 58 will be a landmark change for councils across England, requiring a reinvigoration of skills and knowledge that have been declining in the past 7 years.

We are so pleased to offer this course which has been created and delivered by a Tenancy relations Officer with 33 years’ experience in dealing with harassment and illegal eviction.

Ben has over 20 years exclusively training local authority frontline housing services staff, is unique and timely. One has been commissioned by Legal Action Group Publications to write the UKs first book on dealing with harassment and illegal eviction for frontline workers. Due to be published early in 2024

Modules Covered

The foundations of security of tenure
The rights of sub-tenants explained
Clarifying the requirements for a landlord’s resident status
Harassment defined as both a civil and criminal offence
Illegal eviction defined as both a civil and criminal offence:
Civil routes to redress available to tenants
Criminal routes to redress available to local authority:
Practical solutions to resolve problems:
Longer term sanctions:

About the course:

A full training manual will be provided that acts more as a resource/reference book and will contain much more information than we will be able to cover on the day but it us useful to have.

This course also comes with a range of toolkits and standard letter templates that enable the officer to follow a defined process in dealing with everything from threatened illegal evictions, disconnection of utilities and seizing of a tenant’s possessions

About the trainer:

Ben Reeve Lewis became a Tenancy Relations Officer on Feb 2nd 1990 and a trainer of the subject since 2000. He trains frontline housing staff exclusively and having spent an entire career in this specialist field is probably the most experienced person in the UK. He co-founded Safer Renting in 2015 and is now the Strategy Manager for a team of 14 supplying a TRO service to 13 London boroughs and is visiting lecturer in housing law for Middlesex University, so he has the legal knowledge and a lifetime’s experience in the practical application for local authority officers in a multi-disciplinary framework.

Dates and Costs

£195.00 non DASH subscribing Local Authorities, £150 DASH subscribing Local Authorities rate per delegate

Now taking bookings for 2026

Click Here to enquire and register your interest

Find more DASH Training Courses: Click Here

Terms and Conditions: Click Here

Disclaimer: We always aim to ensure that all content is as accurate and valid as we can make it. However, you should note that content is for general information only. We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation. The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here

Introduction to Social Housing

Wed, 22 Oct 2025 14:08:00 GMT

Duration:                            1 full day

Delivery Method:               Virtual OR Face to Face

Who is this course for?   Those new to Social Housing, Local Authority Officers and other Housing Professionals wishing to increase their profressional knowledge


Course Content:

This
course will provide an overview of social housing enabling those who attend to
familiarise themselves with the key purpose of social housing and its typical
operations. We will look at the history of housing, current practices, and how
it differs from other sectors. We will consider the main tenancy types provided
by social housing providers and how this compares to the wider market. We will
consider the importance of customer service and tenancy engagement and how
these fit in with the Regulator of Social Housing standards. We will also
explore some of the challenges faced by the sector and how these can be
overcome.

Learning Outcomes:

· Understand the purpose and functions of social housing today – how does it compare to other tenure types

· Learn the history of how and why we have social housing and how this has changed and developed over time

· Provide an overview of the funding of social housing

· Consider the rights and responsibility of both tenants and landlords in the sector

· Consider the relationships with internal and external partners that social housing organisation need to thrive

· Consider common housing management functions such as asset management and tenancy sustainment

· Common occupancy agreements – including secure, assured, assured shorthold tenancies

· Tenants’ statutory and common law rights, including rights to assign, exchange and succeed to a tenancy

· The importance of customer satisfaction, tenancy engagement and how this fits in with the Regulator of Social Housing requirements

Certification:    Attendance and knowledge check

Pricing:   Closed Cohorts only: Enquire for details

Next Face to Face Course Dates:  Now taking bookings for 2026

Next Online Course Dates:  Now taking bookings for 2026
Click Here to enquire and register your interest

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

How to manage Houses in Multiple Occupancy (HMO)

Mon, 13 Oct 2025 13:54:00 GMT

Duration:                            1 full day or 1/2 Day depending on client requirments

Delivery Method:               Virtual OR Face to Face. Closed Cohorts only

Who is this course for?   Landlords or other Housing Professionals who manange properties in England

Course Content:

In recent years we have seen a rise in HMO in both the private and social sectors – it offers an affordable housing solution for many and when provided by social landlords, it may also be in tandem with support packages. Managing HMO

comes with increased regulation, both in terms of the standards of the property and the management functions. This training session identifies some of the key difference with managing HMO in comparison to single lets.

Learning Outcomes

Understand the definition of HMO and licensing requirements
Understand HMO Management Regulations and the additional layer of obligations placed on landlords
Understand amenity standards, minimum room sizes and licence conditions
Know the additional fire safety requirements of HMO
Explore some of the management issues with HMO and how to overcome them.

Certification:    Attendance and knowledge check

Pricing:        Closed cohorts only Enquire for details

Next Face to Face Course Dates:  Now taking bookings for 2026

Next Online Course Dates:  Now taking bookings for 2026
Click Here to enquire and register your interest

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Tenancy Management in Social Housing

Tue, 07 Oct 2025 14:12:00 GMT

Duration:                            Full Day

Delivery Method:               Virtual OR Face to Face

Who is this course for?   SOCIAL HOUSING & Local Authority Officers only


Course Content:

Social landlords can offer a myriad of tenancy types to prospective occupiers and with that come a myriad of rights and responsibilities. This session begins by exploring the basics of security of tenure, including a good look at secure, assured and assured shorthold tenancies. We then consider the rights and obligations associated with each tenancy type and how this relates to the various in-tenancy changes that may need to occur.


Learning Outcomes:

· Back to basics - Understand the distinction between a licence and a tenancy

· Understand the key tenancy types offered by social landlords including secure, assured and assured shorthold, knowing when and how they should be issued.

· Understand how internal policies and contracts can enhance upon these rights.

· Understand the varying rights to succession, assignment and subletting for each tenancy type

· Understand how tenants can terminate tenancies through NTQ and what happens when occupiers are left behind in situ.

· Know how to respond and process the death of a tenant

· Discuss use and occupation charges and local policy/procedure

· Understand the basics of terminating the different tenancy types and how to manage breach of contracts, including evidence required to support the tenancy management process.

· Explore how to effectively manage low level ASB and how this feeds in to other tenancy breaches

· Explore the needs of customers who are experiencing vulnerability and how social landlords may need to adapt their service delivery to meet need.

Certification:    Attendance and knowledge check

Pricing:  Enquire for details

Next Face to Face Course Dates:  Enquire for details

Next Online Course Dates:  Now taking bookings for 2026
Click Here to enquire and register your details

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Maintaining Professional Boundaries

Tue, 30 Sep 2025 14:03:00 GMT

Duration:                            2.5 hours

Delivery Method:               Virtual OR Face to Face

Who is this course for?   Local Authority Officers and other Housing Professionals


Course Content:

As
social housing providers, many of our customers are vulnerable with support
needs and housing professionals need the skills and behaviours to be able to
respond appropriately. But in a fast-paced environment, with often stretched
resources, staff can sometimes face the blurred line of where their remit
should start and end. In this session, we will consider the importance of
recognising and maintaining professional boundaries


Learning Outcomes:

Understand why maintaining professional boundaries is important for us and the customer
Explore our own boundaries – where do we draw the line?
Know the impact of stress on our capacity to maintain boundaries
Discuss social media and the blurred lines of home and work
Explore banter in the workplace – when it’s acceptable and when it’s not
How our unconscious biases effect our behavior

Certification:    Attendance and knowledge check

Pricing:  Enquire for details

Next Face to Face Course Dates:  Now taking bookings for 2026

Next Online Course Dates:  Now taking bookings for 2026
Click Here to enquire and register your interest

Find more DASH Training Courses here: Click here

Terms and Conditions: Click here

Disclaimer:  We always aim to ensure that all content is as accurate and valid as we can make it.  However, you should note that content is for general information only.  We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click here

Terminating Tenancies

Tue, 23 Sep 2025 14:01:00 GMT

Duration: Full Day

Delivery Method: Face to Face or Virtual

Who is this course for? Landlords and Agents

Course Content:

Termination of tenancies is usually a last-ditch option for many landlords. However, occasionally there is no other option once all support has been exhausted. This course can be tailored to suit your requirements from terminating Assured tenancies to the pitfalls of terminating Secure tenancies. This course will take you through gathering evidence for serving notice, grounds for possession and how to issue proceedings in court.

Learning Outcomes:

Understand how the Renter’s Rights Act will change tenure across both the PRS and social sector
Explore mandatory and discretionary grounds for the different tenancy types
Understand the many requirements that need to be met in order to serve a valid notice.
Explore applying to court for possession, the evidence required and the pitfalls that landlords may encounter
What to expect from a hearing and how to present a case to court to achieve the best outcome.
Tenant’s defences and how to prepare for them.
The types of orders the courts can make.
How to obtain a bailiff’s warrant for eviction and what to expect on the day of the eviction

Pricing: Price on application - closed cohorts only

Next Course Dates: Click Here

Booking Enquiries: Click Here

Find more DASH Training Courses here: Click Here

Terms and Conditions: Click Here

Disclaimer:

The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.

To view the DASH Services Privacy Notice: Click Here